1. Who we are
Tech Galaxy IT Solution, LLC ("Tech Galaxy," "we," "us") is a computer repair and IT support business based in New Windsor, New York. You can reach us at support@techglx.com or (718) 308-9916.
2. Information we collect
Contact information you give us: your name, email address, phone number, and anything you write in our contact form or tell us when you call or text.
Service information: details about your device and the problem you’re having, which we need to do the repair.
Website basics: like most websites, ours may collect standard technical information (such as browser type and pages visited) through cookies.
3. How we use it
To respond to you and schedule service. To perform the repair or IT work you asked for. To send you service updates (for example, "your laptop is ready for pickup").
We do not sell your personal information. Ever.
4. Your device and your data
When you hand us a device, we access only what is needed to complete the repair. We do not copy, browse through, or share your personal files, photos, messages, or passwords beyond what the job requires. If data backup or recovery is part of the service, we handle your data with care and delete working copies when the job is done.
5. Who we share information with
We share information only when necessary: with service providers that help us run our business (such as website hosting and email services), and when the law requires it. We never sell or rent your information to anyone.
6. How long we keep it
We keep records only as long as needed for the service, for warranty purposes, for taxes, or as required by law — then we delete or anonymize them.
7. Your rights
You can ask us what information we have about you, ask us to correct it, or ask us to delete it. Email support@techglx.com and we will respond.
8. Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
9. Changes to this policy
If we change this policy, we will post the updated version on this page with a new effective date.
10. Contact us
Questions about this policy: support@techglx.com, (718) 308-9916, or through the contact form at techglx.com.